Privacy Policy

1. Introduction

The safeguarding of your personal information and maintaining client privacy are fundamental to DutyPointEdge. This privacy policy clearly explains the information we gather in connection with our duty-free processing and strategic customs clearance capabilities for enterprises, how we utilize it and what your entitlements are under relevant data protection laws.

By utilizing our website and utilizing our duty-free processing capabilities, you agree to the handling of your information in compliance with this privacy policy, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the General Data Protection Regulation (GDPR), where applicable.

2. Collection and Processing of Personal Data

We collect personal data in the following situations:

  • When you reach out to us for duty-free processing advisory and during the entire client engagement
  • When establishing your client account for customized customs clearance capabilities
  • When utilizing our customs evaluation instruments and business advisory platforms
  • When corresponding through our website, email and written communications concerning duty-free capabilities
  • When handling registrations for customs compliance capabilities and business paperwork

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract or pre-contractual measures
  • Compliance with legal obligations under Canada and international legislation
  • Your explicit consent, when necessary
  • Our legitimate interests in providing duty-free processing services for businesses
  • Protection of vital interests in business operations

4. Purposes of Using Collected Data

We use your data for the following purposes:

  • To administer and deliver our customs advisory and compliance capabilities
  • To develop customized processing methodologies and personalized refinement plans
  • To adjust our duty-free capabilities to your specific business necessities
  • To correspond about customs issues and regulatory developments
  • To preserve precise documentation of customs advisory and business paperwork

5. Data Storage and Security

  • Your business and client data is encrypted and stored in Canada in accordance with the highest security standards
  • We implement appropriate technical and organizational measures to ensure data security
  • Data retention periods comply with legal requirements and professional standards
  • We regularly conduct security audits and updates to our protection measures
  • All staff members are bound by strict confidentiality agreements

6. Individual Rights Under PIPEDA and GDPR

Under PIPEDA and GDPR, you have the following rights:

  • Right to Information: Transparent information about data processing
  • Right of Access: Obtain confirmation of processing and copies of your personal data
  • Right of Rectification: Correction of inaccurate personal data
  • Right to Erasure: Deletion of personal data under certain conditions
  • Right to Restriction: Limitation of personal data processing
  • Right to Portability: Receive and transfer your personal data
  • Right to Object: Objection to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw previously given consent

7. International Data Transfers

For data transfers outside Canada or EEA, we ensure appropriate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules, where applicable
  • Data Processing Agreements with service providers

8. Cookies and Tracking

Our website uses only strictly necessary cookies for:

  • Essential Functions: Basic website functionality
  • Security: Protection against unauthorized access
  • Session Management: Maintaining your login status

We do not use tracking cookies or third-party analytics tools.

9. Data Protection Officer

Our Data Protection Officer assists with regulatory compliance and can be contacted for any privacy-related questions:

Data Protection Officer
DutyPointEdge
Bay Street 2458
M5J 2N8 Toronto, Canada
Email: privacy@DutyPointEdge.com
Tel: +1 2188 361358

10. Privacy Policy Updates

We regularly review and update this privacy policy to reflect changes in our practices and legal requirements. The current version is always available on our website. Clients will be directly informed of significant changes.

Last updated: January 2025